1. Any return or exchange of items will be applicable within 7 days upon receiving of item.
2. Shortage/ Wrong item received: - Provide picture of item contents within the parcel package - Provide picture of the parcel package with the delivery information - Pictures and order no. to be sent to sg.luggage.outlet@gmail.com
3. Defective item: - Provide picture of the defective area of the received item. - Item damaged arising from usage, regular wear and tear are not considered defects - Pictures and order no. to be sent to sg.luggage.outlet@gmail.com
4. Buyer’s change of mind: - Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached. - Pictures and order no. to be sent to sg.luggage.outlet@gmail.com - Exchange of item will be at seller's address |