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Related FAQ - Following related FAQ will help you find the answer quickly.

Payment Methods

Currently, there are 6 ways to make a purchase on Qoo10 India:

We accept multiple modes of payment such as Credit Cards, Debit Cards, Netbanking, Mobikwik Wallet as well as Qmoney. You may refer to the list below and choose to pay through your preferred payment methods.

How to post the inquires to the seller?

To contact a seller, do one of the following:
1) Go to the item page on qoo10.in and click Question & Answer tap.
Click [Ask Question] ▶ Item Q&A and then Qpost will be popped up.

2) Go to My Qoo10, find the item in the list and click cart no., and click Inquiry and Conversation. Depending on your issue, we'll help you contact the seller if necessary.

Note:

Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. If you don't hear from the seller within two business days, kindly visit Help to solve the problem.

Forgot my password

If you've forgotten your password, you can reset it by requesting that a personalized "password reset" link be sent to your e-mail address.

After you've created a new password, it will become active right away.

Please click here and follow the on-screen instructions to send the password reset link to your email.

Don’t worry even if you don’t get mail, since you can change password by confirming account owner by mobile phone number.

If you can't activate your account, please contact our customer center.

Where's my item?

To track your order,

Go to My Qoo10 > click [Shipping Info]

Click Shipping info under the status. If your package or tracking information is invalid,
please kindly register inquiry via 1:1 help desk.

*For International orders: when your shipment is on oversea delivery or under custom clearance, tracking information might appear
after procedure is completed and transfer to local post office.

Cancel Items or Orders

You can cancel the order immediately if the status is Shipping requested.
If Shipping is scheduled, seller will check cancel request and notify you cancel or shipping.



Go to My Qoo10

Click [Cancel] button under order status.

After submitting the cancellation, we'll send you a confirmation message to Qpost and e-mail address on your account.

You can also confirm that the order was cancelled by visiting My Qoo10. If you see the order in the Refunded section, it was successfully cancelled.

If your order shipped directly from a seller and cannot be modified, you should wait the item to be delivered and request return to seller.

For more information on how to contact the seller, go to Contact sellers directly.