There's no order but money is deducted in my account

Related FAQ - Following related FAQ will help you find answer quickly.

Payment Methods

Currently, there are 6 ways to make a purchase on Qoo10 India:

We accept multiple modes of payment such as Credit Cards, Debit Cards, Netbanking, Mobikwik Wallet as well as Qmoney. You may refer to the list below and choose to pay through your preferred payment methods.

There's no order but money is deducted in my account

How do I get the receipt for the orders made?

Qoo10 provides the receipt to the customer for orders made.
If you want to print out the receipt kindly go to My Qoo10 > Recent orders > Click Purchase Description next to the cart no.
Then you are able to check or print out the receipt.
Please note that printing receipt is only available at PC version.

How to withdraw the balance in Q-account?

You can ask for the withdrawal from Qaccount to your personal bank account on My Qoo10 - Qaccount - Withdraw.
It usually takes 2-3 working days to be reflected in your bank account.
First, you need to register the bank information by clicking My Account and then input the amount and click Apply button.


※ Withdrawal is only available at PC / desktop version.

How to purchase Gift Card?

Customers can top up Q-money using Gift card of Qoo10 India.
If you want to purchase it for a gift or your own use, please visit the Gift Card menu at My Qoo10.

Gift Card menu - My Qoo10 ▶ Q-account ▶ Gift Card ▶ Purchase
Please select the amount and qty of the Gift card you want to buy and check the total amount.
Click purchase then you can select the payment method.

※ Please read the Terms and Conditions carefully before buying gift cards.