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Cancel Items or Orders

You can cancel the order immediately if the status is Shipping requested.
If Shipping is scheduled, seller will check cancel request and notify you cancel or shipping.

Go to My Qoo10

Click [Cancel] button under order status.

After submitting the cancellation, we'll send you a confirmation message to Qpost and e-mail address on your account.

You can also confirm that the order was cancelled by visiting My Qoo10. If you see the order in the Refunded section, it was successfully cancelled.

If your order shipped directly from a seller and cannot be modified, you should wait the item to be delivered and request return to seller.

For more information on how to contact the seller, go to Contact sellers directly.

Related FAQ - Following related FAQ will help you find answer quickly.

Cancel Items or Orders
Return items you ordered
How does the refund process work?
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