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Where's my item?

To track your order,

Go to My Qoo10 > click [Shipping Info]

Click Shipping info under the status. If your package or tracking information is invalid,
please kindly register inquiry via 1:1 help desk.

*For International orders: when your shipment is on oversea delivery or under custom clearance, tracking information might appear
after procedure is completed and transfer to local post office.

Related FAQ - Following related FAQ will help you find answer quickly.

Where's my item?
Oversea shipping period
Find a missing package that shows as delivered
Exchange the items you have ordered
/ 1 GO