If you've forgotten your password, you can reset it by requesting that a personalized "password reset" link be sent to your e-mail address.

After you've created a new password, it will become active right away.

Please click here and follow the on-screen instructions to send the password reset link to your email.

Don’t worry even if you don’t get mail, since you can change password by confirming account owner by mobile phone number.

If you can't activate your account, please contact our customer center.

What Is Q-Account?

Every user in Qoo10 will be given a virtual account named a Q-Account. Q-Account allows storage of Qmoney whereby user can top-up their account through the following method:

Method 1: Purchase a Qoo10 Giftcard from the Qoo10 India website through this link. For Qoo10 Giftcards purchased, please take note of the following Terms and Conditions:

By purchasing, accepting or using a Qoo10 gift card (“Gift Card”), you agree to the following terms and conditions (“Terms and Conditions”):

General Terms

- The Gift Cards are issued by Clues Network Private Limited (“the Company”), which reserves the right to amend the Terms and Conditions; any such amendment will be effective upon publication on the Company’s online platform at http://www.qoo10.in

- You may not sell Gift Cards without the prior approval of the Company.

- The Company reserves the right to suspend or revoke a Gift Card, or redemption thereof if it suspects that the Gift Card was purchased or utilized in connection with illegal or otherwise inappropriate activity.

- To the extent legally permitted, the Company shall not be liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your purchase or use of Gift Cards.

Purchase

- You must be a legal person with a registered Qoo10 account (“Qoo10 account”) to purchase Gift Cards.

- You may purchase up to a total of ₹50,000 amount of Gift Cards a month.

- You may not use Q-money to purchase Gift Cards.

Redemption

- You need a Qoo10 account to redeem a Gift Card.

- You may only redeem a Gift Card by using it to charge your Qoo10 account with Q-money.

- A Gift Card is not redeemable for cash.

- A Gift Card may not be partially redeemed.

- You may redeem a Gift Card that was purchased by yourself or sent to you by other members.

- A Gift Card will only be valid for redemption for 6 months from the date of purchase.

- Q-money charged by a Gift Card cannot be withdrawn.

Refunds

- A Gift Card is not refundable.

- Subject to the above-mentioned Terms and Conditions, a refund request for a Gift Card will be processed under the Qoo10 User Agreement

(http://www.qoo10.in/gmkt.inc/company/useragreement.aspx)

Please note that Qmoney in Q-account that is funded by Qoo10 Giftcard will not be allowed for withdrawal, but only for the user in the Qoo10 India website for purchasing Goods and Services.

Method 2: Top-up Qmoney via the Qoo10 India website through this link. Users can purchase Qmoney directly via the link and the Qmoney will be top-up automatically upon completion of the transaction. Qmoney acquired in this way can be “withdrawn” to the user's bank account registered with his or her Qaccount.

Q·money may also be credited to your Q·account in the following cases:

• If the user's payment (paid by bank transfer) exceeds the actual amount, the difference is deposited into the user's Qaccount.
• When users cancel or return their order(paid by bank transfer), the refund amount is deposited into the user's Qaccount.

There are the reasons of disappearance of order and membership info.

1. Have you signed in with SNS account?
Maybe your order list exists at another member account.
Users can sign in with Facebook / Google / LINE / Kakao account at Qoo10 Global, instead of joining as a member with email address.
In this case, please select SNS account at sign in page instead of putting email address and password.








2. Are you a member at Qoo10 Singapore?
This is Qoo10 Global. Please go to Qoo10 Singapore site.

Qoo10 provides special benefits for our valued customers.
Customers can earn Qoo10's Qpoint by clicking confirm delivery button in Recent Orders menu.

Please remember that you should click confirm delivery button to confirm that the item has been delivered successfully.
Then you will receive Qpoint equivalent to 1% of your purchase price (i.e. S$5.00 purchase = 5 points) up to maximum of 10 Qpoints per purchase.



Customers can win Qpoint free by attending Qoo10 app or website.
Please visit Q-lounge and attend daily, and play Roulette Q. You can get Qoo10 membership benefit such as Qpoint, coupon, Giftcard by playing it.

Qpoint can be used to waive the payment upon ordering at the payment step.

Kindly check the conditions to use Qpoint.

1. Maximum up to 30% of the total purchase amount is able to waive off by Qpoint, minimum required Qpoint is 100 up to 500 points.
2. Qpoint application is based on 100 points per unit.(100 Qpoints equivalent for S$1.00).
3. Usable Qpoint: the Qpoint must be obtained from purchase which has marked as delivered for more than 7 days.

We want you to have the best online shopping experience with us.

If you choose to close your Qoo10 account, here’s how:

1. Check your Shopping List : Ensure all transactions are completed.

2. Check your Q account: Withdraw any remaining amount in Q account.

3. Kindly click here : I want to close Qoo10 account

If your account has been set up to Login Restriction from Foreign Countries, you are not able to log-in from other country.

Please refer to the following steps to remove the restriction if you have difficulties logging-in to Qoo10.

However, if you have no devices available to log-in, please contact our customer service with the country list you would like to allow login. (maximum of 2)