If the tracking information shows that your package has been delivered,
but you have not received it or still waiting for the missing item:
Verify the shipping address at My Qoo10>>Recent Orders>>Shipping Info
Look for a notice(text message or call) from courier company of attempted delivery.
Look around the delivery location for your package and see if someone else received the delivery.
If you did not find your package you can contact the courier company.
Contact the seller if the courier company asks for a refund or resend.
*You can put off confirm delivery by registering Non-Receipt claim.