Qoo10 official communication channel is Qpost, the sellers are obliged installation and use Qpost.
Please inquiry to help Qoo10 use via Qpost accordingly also available to upload Excel/PDF/image file as well.
How to seller’s inquiry via Qpost?
1. Please log in Qpost
2. Click on top of main screen menu “inquiry to Qoo10 help” will show pop-up page for inquiry
If you're having trouble with a specific order no., please click [Search] button and specify order no.
3. Complete inquiry following the steps and submit the click on [Send]
4. Check reply from Qoo10 at Inquiry & Message ▶ My inquiry to Qoo10 menu.