| HSA UPDATES ON PRODUCTS FOUND OVERSEAS THAT CONTAIN POTENT INGREDIENTS (MARCH 2020) ||Qoo10 customer center ||Jul 23, 2021 |
| How long does it take to ship my order? ||Seller ||Oct 21, 2020 |
COCOMO prides itself on having very fast shipping. Most customers have their packages shipped out within 24 hours of placing their order online.
If you receive only partial of your order, do not fret. That is because we dispatch "ready to ship" items as early as we can (usually the next working day), and ship the remainder of the order once it becomes available at no additional cost. So just sit back, relax, and your parcel will be on its way to you. A partial note will be indicated in your parcel and on ESTIMATE it will take 5-14 days or earlier to reach you. On rare occasions, it will take longer than 14 days and this is not within our control and we will not be liable for any delays from brand owners.
| REFUND OR EXCHANGE POLICY FOR DEFECTS ||Seller ||Mar 19, 2020 |
You shall examine the goods upon collection for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, claims for return (if any) must be lodged to our Customer Service (Refund Unit) via QPOST in Qoo10 within the next 7 DAYS from the date of delivery/collection; otherwise we shall have the discretion to refuse your request and claims. An acknowledgement text will be sent within 1-2 working days. Follow up action to the acknowledgement text will be done within 7-14 working days after getting a respond from brand owner.
All return & refund requests are subjected to management approval. We reserve the right to reject any requests according to returned products’ or unforeseen conditions. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
| (IMPORTANT) SHIPPING - PARTIAL DELIVERY + CARTS COMBINATION ||Seller ||Jan 29, 2016 |
COCOMO has the rights to combine carts of the same address and name and ship them to the buyer as part of our logistics protocol. Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
| (IMPORTANT) DISCLAIMER + FREE GIFTS ||Seller ||Jun 01, 2018 |
All free gifts will be indicated in the Drop Down Options in each listing. Buyers should always select the right option when carting out the free gift. Kindly note that if the free gift is removed from the option, it warrants that the PROMO deals has ended.
All free gifts in all listings in COCOMO are subject to availability and changes at cocomo's discretion
While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
| (IMPORTANT) Patch Test Every Single Skin Care Product ||Seller ||Sep 24, 2018 |
Patch tests are an easy way to help predict if you will have a negative initial reaction to a new product. It is recommended to perform a patch test before incorporating a new product into your routine. Please note that the patch test is only for determining initial irritation reactions to products and does not guarantee similar results when applied to other areas of the body (including the face) or after continuous use. It does not account for underlying conditions and should not be used for the diagnosis of hypersensitivity or allergic contact dermatitis. If you are concerned about starting a new product, please consult a dermatologist prior to use.
*Results from the use of beauty product above may vary depending upon the individual and will depend on multiple factors, including your age, gender, skin type and condition, use of other products used, health history, lifestyle, diet and others
| VERY IMPORTANT: WARRANTY INFORMATION ||Seller ||Apr 11, 2017 |
What do the different warranty types mean?
1. Local ( Singapore ) Warranty : The warranty service is offered by COCOMO. Warranty can be claimed to us within the stipulated timeframe.
2. International (korea) Warranty: The warranty is offered by international (korea) brand. Warranty must only be claimed to the respective brand owner at buyers' own cost. COCOMO is not liable for such services and buyer has to contact the brand owner from their end. COCOMO will provide the contact point of the brand owner.
| FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME) ||Seller ||Dec 26, 2015 |
The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
| ((SUPER IMPORTANT)) EXPIRY DATES OF PRODUCTS ||Seller ||Jun 15, 2015 |
99% of the products sold in COCOMO have expiry dates way above 2 years and 1% may fall below 6 months expiry dates. As it is impossible for us to update all expiry dates on the listings, as batches change from time to time from the brand owner, it is buyer's duty to check with us should they require the expiry dates of the items purchased in COCOMO. We are not able to update every single expiry dates on the listing.