Request will only be accepted within 7 days upon received, provided the Terms and condition has been fulfilled. We will like to kindly request all customers to go through 'Inquiry to Seller' first, before filing return/exchange/refund/cancel/non-receipt claims.
This is to avoid handling the same case twice. We have staff working on such matters, so customers will definitely hear a response from us faster than going through the system.
Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore is welcome, provided:
- Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
- Provide picture of the item to seller
- Shipping fee will be incurred from buyer's end
Thank you for your cooperation in this matter.