1. We do not accept Change of Mind, once the product's sealed packaging is opened, product is tested or used.
2. If the product is intact (packaging still sealed, not tested and used), customer has to come down to our premises to exchange with another product/s of the same value.
Top up is required if the chosen product is more expensive.
3. Refund is not allowed.

Submission of claims
Any return of exchange of items will be applicable within 7 days upon receiving of the item.

How to submit return or exchange from the buyer's end?
1. Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
2. We will assess the claim issue with the provided picture and inform on the progress.

Shortage and/or wrong item/s received
1. Provide picture of the item contents within the parcel package
2. Provide picture of the parcel package with the delivery information.

Defective items
1. Provide picture or video (where necessary) of the defective area of the received item